Frequently asked questions
How do we move from ServiceNow APM to Entelim, and how much work is it?
There is no direct connector from ServiceNow APM, so you move your data as files. Export an ArchiMate Open Exchange file if it offers one, or spreadsheets if not, then import them with batch import. The work is the export from ServiceNow APM and checking what arrived, which the import history records. If you would rather not do it yourselves, the architecture health check does the import and analysis for a fixed $4,500, and onboarding is $1,500 on top of the Team plan.
Will we lose data moving from ServiceNow APM?
What comes across is what you can export: elements, relationships and properties from an Open Exchange file, and the columns of a spreadsheet. Anything that lives only inside the old tool, such as its own reports, dashboards, workflow records and user accounts, does not come across, so export what you need before your contract ends. Nothing is removed from ServiceNow APM by importing, so keep it running until you have compared counts and spot-checked the results.
What would Entelim cost us compared with ServiceNow APM?
ServiceNow shows no price for APM on its product page, and APM is sold as part of the wider ServiceNow platform. Ask ServiceNow for a quote for APM at your scale. Entelim's price does not depend on how many applications you hold: Community is free for up to three people, Startup is $49 a month for up to ten, Team is $29 per editor a month ($290 billed annually) with read-only members free, and Enterprise starts at $24,000 a year. Self-hosting is free. Twenty editors on Team annual come to $5,800 a year.
What would we give up by leaving ServiceNow APM?
You would give up APM as part of the ServiceNow platform, next to the rest of what you run there. If your workflows already live in ServiceNow, keeping APM there has real convenience. There is no one-click transfer, since Entelim imports files.
What would we gain by moving from ServiceNow APM to Entelim?
A product that runs on its own, a published price, free self-hosting, and ArchiMate 3.2 modelling instead of an application-centred portfolio view. Entelim adds a proof drawer for every derived connection, duplicate detection and a business case built from your own figures.
Can we run ServiceNow APM and Entelim side by side before deciding?
Yes. Import a copy of your model into the free Community plan or a self-hosted copy, ask the same questions in both, and leave ServiceNow APM untouched. The health check puts your own data through Entelim for a fixed price and date.
Can we buy ServiceNow APM on its own?
Not as a standalone purchase, according to ServiceNow's product page: APM is part of the wider ServiceNow platform. Entelim runs on its own, hosted or self-hosted, with no other platform needed.
Is ServiceNow APM pricing public anywhere?
No. ServiceNow's APM product page shows no price. It is sold as part of the platform rather than priced on its own.
Do we have to publish our code if we use Entelim?
No. Self-hosting is free under AGPL, and a commercial licence is available for organisations that do not want AGPL's obligations.